Case Study: SporTran achieves 95% on-time performance and high customer satisfaction with RideCo on-demand transit software

SporTran achieves 95% on-time performance with RideCo

The Shreveport Area Transit System (SporTran) faced a challenge with its legacy software, which was unable to efficiently commingle its ADA paratransit and microtransit services using a single fleet of vehicles. This led to poor service delivery that significantly impacted their high standards for customer satisfaction. To address this, SporTran partnered with vendor RideCo to implement its modern, cloud-based on-demand transit software.

By implementing RideCo's solution, SporTran gained the dynamic capabilities needed to successfully commingle its services. The RideCo platform automated booking, scheduling, and dispatching, which streamlined operations and leveraged continuous optimization. This resulted in an average on-time performance of 95%, an average headway of 14 minutes, and a high average star trip rating of 4.8 out of 5 from customers.

Shreveport Area Transit System (SporTran)