Case Study: Niagara Transit unifies regional transit and improves service reliability with RideCo

Niagara Transit achieves 93% pick-up on-time performance with RideCo

Niagara Transit faced the challenge of amalgamating five independent paratransit and microtransit contracts across twelve municipalities into one regional agency. Their goals were to improve operational efficiency, deliver a seamless passenger experience, and create a more connected network, requiring a technology partner like RideCo and its on-demand transit solution to support diverse service models.

By implementing RideCo's platform, Niagara Transit successfully transitioned all services to create a single, integrated passenger experience. The solution streamlined operations and allowed for seamless travel across municipal boundaries. RideCo's implementation delivered significant results, including 2.1 average passengers per vehicle hour, 57% shared rides, and a 93% average pick-up on-time performance, greatly enhancing service accessibility and program sustainability.

Niagara Transit