Case Study: Guelph Transit improves paratransit service with RideCo

Modernizing Dial-a-Ride Paratransit with On-Demand in Guelph, Ontario

Guelph Transit was facing significant challenges with its manual and inefficient paratransit booking, scheduling, and routing systems. Their legacy software could not adapt to schedule disruptions, passengers were unable to track their vehicles, and the entire process was time-consuming. To modernize this vital service, they contracted RideCo to implement its on-demand software platform.

RideCo provided a fully automated on-demand solution that included dynamic scheduling, automated dispatching, and a passenger app for booking and real-time vehicle tracking. The implementation by RideCo delivered outstanding results, including reducing average passenger wait times from a 24-hour book-ahead to just 6 minutes. It also achieved a 7% improvement in productivity, a 45% reduction in call center volume, and facilitated over 200 passenger trips per weekday, with 80% of rides being shared.

Guelph Transit

Deborah Diebolt

Lead Hand, Transit Operations