Case Study: Loudoun County Transit increases productivity with RideCo

Loudoun County Transit boosts productivity by 15% with RideCo

Loudoun County Transit (LCT), a public transit agency in Virginia, faced operational inefficiencies with its paratransit service. Its traditional system relied on manual scheduling for call-in and subscription bookings, which was time-consuming. When fleet operator Keolis was engaged, they partnered with vendor RideCo to implement an automated on-demand transit solution to address these challenges.

RideCo provided a cloud-based software platform that automated scheduling and dispatching for LCT's service. The solution enabled on-demand, door-to-door trips booked via a new app in addition to call-ins and subscriptions. By using RideCo's dynamic routing algorithm, the service achieved significant improvements, including a 15% increase in productivity, a 96% average on-time performance, and a high 4.9/5 star trip rating.

Loudoun County Transit (lct)