Case Study: Concord Kannapolis Area Transit (Rider Transit) achieves cost efficiency and improved paratransit performance with RideCo

Concord Kannapolis Area Transit cuts call center volume 20% with RideCo

Concord Kannapolis Area Transit (Rider Transit) faced the challenge of modernizing its paratransit operations to improve cost efficiency and scale for future demand. The agency was using a legacy platform that relied on manual, complicated processes, making it difficult to build institutional knowledge amidst staffing turnover. They partnered with vendor RideCo to implement a modern, cloud-based paratransit software solution to automate booking, scheduling, and dispatching.

RideCo's solution transformed Rider Transit's operations by streamlining these previously manual processes into a single platform. This implementation resulted in significant measurable impacts, including over $110K in annual cost savings, a 20% reduction in call center volume, and a 99% average pick-up on-time performance. The RideCo software also simplified knowledge transfer for new staff.

Concord Kannapolis Area Transit (Rider Transit)