Case Study: York Region Transit serves 30% more paratransit rides with Via

York Region Transit serves 30% more rides with 17% fewer vehicle hours using Via

York Region Transit (YRT) faced significant challenges in managing its diverse paratransit and microtransit services, which were operated on a fragmented patchwork of legacy software. This resulted in inefficient, manual scheduling processes, a paper-based eligibility system, and an inability to provide a seamless intermodal journey experience for riders. To overcome these issues, YRT partnered with Via to implement its innovative software solution.

Via provided a single, configurable software platform to consolidate all services. The solution featured intelligent scheduling automation, real-time optimization, a rider app, and a smart eligibility portal. By using Via's software, YRT achieved a 30% increase in rides served with a 17% reduction in vehicle hours, achieved 95% on-time performance, and saved the team 8 hours of scheduling time daily.

York Region Transit (yrt)