Case Study: Trinity Metro achieves greater paratransit efficiency with Via

Trinity Metro cuts paratransit complaints 32% with Via

Trinity Metro faced operational inefficiencies and fragmented services within its large-scale paratransit system. To address this challenge, the agency partnered with vendor Via to unify its operations and technology.

Via implemented a holistic solution by taking over the operation of the majority of Trinity Metro's ADA paratransit service and integrating its entire demand-response system onto a single technology platform. This partnership with Via led to significant improvements, including a 32% reduction in rider complaints, an 84% decrease in long trips, and a 13% increase in passenger productivity.

Trinity Metro