Case Study: Metro Transit expands mobility access with Via Metro STL

Metro Transit expands microtransit with Via, completing 550k+ rides and connecting 53% of riders to transit

Metro Transit, a public transit agency in St. Louis, Missouri, faced significant challenges due to persistent driver shortages and limited fixed-route bus coverage. This greatly strained mobility for many transit-dependent residents, particularly those in low-income areas who needed to access essential services. To address this, they partnered with the vendor Via to implement a microtransit solution.

Via provided its on-demand software to create the Via Metro STL service, which operates in zones for $2 per ride. The solution integrates with Metro's Transit app, making it easy to book flexible trips. Since its 2020 launch, the service has completed over 550,000 rides. The results show a major impact: 50% of riders depend on it to reach critical destinations like medical appointments and schools, and 53% use it to connect to other transit options, greatly improving first- and last-mile connections.

Metro Transit