Case Study: Intercity Transit achieves 99.1% on-time performance with Via

Intercity Transit boosts on-time performance to 99.1% with Via

Intercity Transit, a transit agency in Olympia, Washington, sought a new software provider to improve its ADA paratransit services. The agency's challenges included offering riders better visibility into arrival times, accessing more reliable service data, and maximizing driver resources amid a difficult hiring environment. They switched from a legacy provider to Via to address these issues.

By implementing Via's cutting-edge scheduling engine and rider- and driver-facing tools, the agency achieved significant results. Via's solution led to a 99.1% on-time performance, a 50% drop in rider no-shows, and a 14% reduction in the shifts required to serve the same volume of rides, greatly improving systemwide efficiency.

Intercity Transit