Case Study: City of Kenora achieves 183% ridership growth with Via microtransit

City of Kenora triples ridership with Via and reaches 100% service uptime

The City of Kenora faced long-standing challenges with its aging, underperforming fixed-route bus system, which suffered from driver shortages, frequent operational disruptions, and plummeting ridership. To address this, the city partnered with the vendor Via to implement a turnkey microtransit service named The Wave.

Via provided a fully managed on-demand microtransit solution, handling everything from service planning and driver staffing to dispatching and public engagement. The results were significant, including a 183% increase in monthly ridership, a 75% drop in average wait times to just over 14 minutes, and 100% service uptime with no driver shortages since launch. Via's solution successfully provided the community with a more reliable and flexible transit option.

City of Kenora