Case Study: Calgary Transit boosts ridership and expands microtransit service with Via

Calgary Transit boosts ridership 28% with Via

Calgary Transit faced the challenge of scaling a popular on-demand microtransit pilot that was struggling to keep up with rider demand in its fast-growing outlying communities. To grow this service into a sustainable operation, they tapped Via for its microtransit and DRT (demand-responsive transit) solution.

By switching to Via for an integrated approach to both technology and operations, Calgary Transit gained the flexibility to expand vehicle supply and driver shifts to accommodate peak demand periods. This partnership enabled them to reliably serve 11 communities, up from just 2. The results included a 28% year-over-year ridership growth and an ability to meet 97% of trip requests, a significant increase from 81% prior to using Via.

Calgary Transit