Case Study: The Foot Performance Center achieves time savings and stronger customer loyalty with RICS Software

The Foot Performance Center Saving Time to Build Loyal Customers

The Foot Performance Center, a pedorthics and orthotics practice in Rochester, NY founded by David Cardillo, expanded into retail footwear to ensure patients received properly fitting, supportive shoes. As the business grew about 15% annually—driven by referrals and increasing online discovery—they needed retail technology to manage inventory, purchasing and forecasting, and to support staff who could educate customers and sustain high-quality service.

They chose RICS Software for its ease of use and robust reporting. RICS streamlined inventory control, purchasing and customer lookups, reduced overbuying, improved cash flow and saved staff time (even allowing operation when the internet is down). Those efficiencies let the team focus more on marketing and patient education, strengthening customer loyalty and referrals.

The Foot Performance Center

David Cardillo

President