Case Study: Playmakers achieves data-driven merchandising and streamlined operations with RICS Software

Playmakers Using Data to Become Better Retailers

Playmakers, a well‑regarded athletic retailer in central Michigan co‑owned by Brian Jones, had grown to four stores and outpaced its legacy POS by 2011. The old system was inflexible, couldn’t export key reports, and provided little visibility into item‑level profitability, making it difficult for buyers to spot trends and manage inventory effectively.

After evaluating vendors and attending industry conferences, Playmakers chose RICS Software. The cloud POS delivered actionable reports (Sales Comparison, Sales Analysis, Best Sellers, Sales by Month, Grid Analysis), gave SKU‑ and category‑level visibility, and enabled data‑driven buying, easier performance tracking, and remote monitoring via an app. The result: time saved, fewer software complaints, stronger buying decisions, and more focus on customer service—helping Playmakers become better merchants.

Playmakers

Brian Jones

Co-owner