Case Study: Chiappetta Shoes achieves 43% sales growth and 24.4% profit increase with RICS Software

Chiappetta Shoes - Customer Case Study

Chiappetta Shoes is a family-owned, fourth-generation footwear and pedorthics retailer founded in 1921 that also offers accessories and full-service shoe repair. Before partnering with RICS, the store struggled with an outdated installed POS (R:Base) that made order entry and reporting slow, error-prone and prevented timely inventory insights—forcing conservative buying and costing staff valuable customer-facing time.

Switching to RICS’ cloud solution—featuring unlimited users, real-time data, automated reporting and purchase orders, historical-data onboarding and on-demand support—streamlined operations and freed staff time. Since adopting RICS, Chiappetta has grown sales 43% and profit 24.4%, doubled inventory turnover and quantity sales, increased transactions by 30% and added 10,000 marketable customers, while cutting markdown use 18% and doubling annual ROI—gains they’ve reinvested in ecommerce, clinic integrations, store renovation and marketing.

Chiappetta Shoes

Tony Chiappetta

Chiappetta Shoes