Case Study: USG People achieves greater efficiency and 30% cost savings with Ricoh International

USG People - Customer Case Study

USG People, the international HR services group, needed to improve efficiency and cut costs across a complex document chain that covered printing, invoices, payslips, tax certificates, and other business-critical communications. The company was looking for a partner to manage these processes end to end, and turned to Ricoh International for a document management solution.

Ricoh International implemented a phased outsourcing program covering print, finishing, fulfilment, and distribution, including automated invoice processing and print-on-demand marketing materials. The result was a streamlined, centrally managed document chain with improved service levels, reduced administrative work, and more than 30% savings on print, handling, and postage, while freeing 20 employees to focus on core business activities.

USG People