Case Study: Fortune Global 500 Insurance Company achieves improved customer service and reduced risk with Ricoh International outsourced document services

Fortune Global 500 Insurance Company - Customer Case Study

The Fortune Global 500 Insurance Company wanted to outsource mission-critical document management to improve efficiency, enhance customer service, reduce risk, and move toward digital services. Ricoh International provided outsourced document services and consultancy to replace the insurer’s in-house print and distribution operations with a secure, risk-free model.

Ricoh International implemented a two-phase solution: first a “lift and shift” migration to Ricoh’s document centre, then ongoing process improvements including closed-loop print and distribution, page-level reporting, digital mailroom services, and an online print portal. The result was more than 60 million documents processed each year, faster dispatch, fewer errors, lower costs, a compliant audit trail, and improved customer satisfaction.