Case Study: Dalkia achieves €200,000 annual savings with Ricoh International's invoicing services

Dalkia - Customer Case Study

Dalkia, a leading European energy service provider, was struggling with a rapid increase in supplier invoices as its Spanish operation grew. Manual invoice handling was taking too much time, stretching internal resources, slowing turnaround, and adding process costs. Dalkia needed a scalable way to outsource these repetitive tasks, and Ricoh International’s Invoicing Services was selected to help.

Ricoh International implemented a tailored, cloud-based invoice capture and processing service for Dalkia, using intelligent data capture, automated processing, and manual validation where needed. Invoices were scanned in Ricoh’s Madrid service centre, uploaded into Dalkia’s purchase ledger within 24 hours, and stored in a secure cloud archive. The result was an estimated annual saving of €200,000, the equivalent of 3.5 FTEs released, improved accuracy, faster access to financial data, and a fully scalable solution with no capital investment required.

Dalkia