Case Study: ABB Spain achieves improved business agility with Ricoh International

ABB Spain - Customer Case Study

ABB Spain, a leader in power and automation technologies, faced a fragmented print environment with devices from multiple vendors, unclear support responsibilities, and a need to simplify contracts, reduce administrative burden, and improve user satisfaction. To address this, ABB Spain worked with Ricoh International through IBM’s managed services agreement to outsource printer fleet management and move to a more streamlined print-as-a-service model.

Ricoh International helped rationalize ABB Spain’s fleet by replacing inefficient multivendor equipment with standardized multifunction printers and an integrated follow-me printing solution. The result was a more versatile, secure, and easier-to-support print infrastructure with real-time device management, proactive support, and automated toner replenishment. ABB Spain reported improved employee efficiency, higher uptime, better mobility, and significantly improved user satisfaction, while also reducing capital employed and increasing business agility.

ABB Spain

Javier Pérez

Country IS Manager