Case Study: Pela cuts support costs by 50% and boosts CSAT with Richpanel

Pela cuts support software costs 50% with Richpanel

Pela, a sustainable consumer goods company, faced rising customer support costs and declining service quality. Their Trustpilot score had fallen to 2.2, and customers were experiencing long wait times. They needed to regain control of their customer experience without adding another expensive software solution.

By implementing Richpanel, Pela used AI and self-service to handle routine questions, allowing their support team to focus on more complex issues. This solution cut their support software costs by 50%, increased their CSAT to 90%, and organically lifted their Trustpilot score from 2.2 to 4.4.

Pela