Case Study: Rightway reduces healthcare spend and improves member experience with Ribbon Health

Ribbon partners with Rightway on custom data integration, enabling affordable, high-quality care for members

Rightway, a care navigation and pharmacy benefits management company, needed to simplify the complex healthcare experience for its members by directing them to high-quality, affordable care. To build this service, they required a data partner with a comprehensive, accurate, and dynamically updated provider directory accessible via API. They turned to Ribbon Health and its Ribbon Data Toolkit to power their care search infrastructure.

Ribbon Health implemented a solution that provided access to its extensive provider directory and allowed for the integration of Rightway's custom client networks. This enabled Rightway's health guides to prioritize and surface preferred providers according to specific client goals. The partnership resulted in a 15% lower healthcare spend, a member net promoter score of +72, and saved three hours per member per navigation.

Rightway

Matson Conrad

Senior Manager of Partnerships