Case Study: Health Advocate reduces referral times with Ribbon Health

Health Advocate Partners with Ribbon to Reduce Referral Times

Health Advocates, a company that helps Americans navigate the healthcare system, was facing a challenge with its lengthy, manual process for healthcare referrals. Their team relied on time-intensive online searches to find providers, taking several days to complete each referral. To deliver a more personalized care experience, they partnered with Ribbon Health to reduce this reliance on manual work and decrease referral times.

Ribbon implemented its Data Toolkit solution, which provided high-quality provider data and integrated additional sources like hospital quality ratings. Through a close partnership, Ribbon's team optimized the data to meet the customer's specific needs. The results were significant, with Health Advocates achieving a 2.5x increase in referral efficiency. Healthcare referral times were reduced from 4.3 days to 1.8 days, enabling them to navigate members to quality care much faster.

Health Advocates