Case Study: Refundid drives customer understanding and adoption with Ribbon Gang

Refundid launches a 60-second explainer with Ribbon Gang

Refundid partnered with Ribbon Gang to create a campaign that would explain its new instant refund product. The challenge was to demystify this disruptive concept for online shoppers and merchants, making it appear quick and easy while aligning with their tech-forward brand, all within a 60-second video and across multiple formats.

Ribbon Gang developed a high-impact animated explainer video that clearly illustrated the customer's dilemma and Refundid's solution. This asset became central to the client's education and onboarding, dramatically increasing first-time understanding of the service. The solution helped merchants reduce customer confusion and cart abandonment, successfully positioning Refundid as a seamless and reliable partner.

Refundid