Case Study: City of Kentwood achieves secure, mobile-first communications with Ribbon Communications and Microsoft Skype for Business

The Via Group, Ribbon and Microsoft Put Mobile, Unified Communications to Work for City of 50,000

The City of Kentwood, a municipality in Michigan, faced the challenge of needing to compete with larger cities by providing enhanced services to its growing population while operating on a limited budget. To address this, they worked with Ribbon Communications, deploying a Microsoft Skype for Business system that required secure and reliable connectivity.

The solution, implemented by Ribbon Communications, utilized their Session Border Controllers to integrate the city's multiple sites, provide secure access to the public telephone network, and protect against threats. This resulted in a mobile-first unified communications system for all city departments, leading to improved internal collaboration and a more responsive government for its citizens. Ribbon's technology ensured the system remained reliable even during periods of high call volume, such as emergencies.

City of Kentwood