Case Study: Novum Networks achieves higher network uptime with Ribbon Communications IMaaS

Standing Out in the Cloud How Higher Network Uptime Keeps Novum on Top Down Under

Novum Networks, a telecommunications service provider based in Queensland, Australia, partnered with Ribbon Communications to build a best-of-breed UCaaS platform. Their challenge was ensuring absolutely reliable network performance, as any downtime or latency could severely impact their business customers. This need was highlighted by a 2015 incident, which exposed their requirement for better monitoring and faster issue resolution capabilities to maintain their market reputation for quality.

Ribbon Communications implemented its Incident Management as a Service (IMaaS) solution to provide Novum with 24/7/365 expert monitoring, triage, and rapid response to network issues. This allowed Novum to guarantee superior uptime and performance without building an expensive in-house team. The results included confident growth of their customer base, valuable data for network capacity planning, and a strengthened partnership with Ribbon for developing new hosted services.

Novum Networks

Simon Latif

Chief Technology Officer