Case Study: NuWave Communications achieves reliable, scalable Microsoft Teams Direct Routing with Ribbon Communications

NuWave Communications Among the First to Offer SIP Trunking for Microsoft Teams

NuWave Communications, a provider of unified communications and telephony solutions, needed a Microsoft-certified and highly reliable network solution to support its new SIP trunking service for Microsoft Teams. The mission-critical nature of the service demanded a vendor that was officially endorsed by Microsoft to ensure stability and gain its recommendation for customers seeking to connect their Teams clients.

Ribbon Communications provided its Microsoft-certified SBC 7000 platform, which offered the necessary security, interoperability, and carrier-grade reliability. This solution from Ribbon allowed NuWave to build a geographically redundant, high-availability architecture. As a result, NuWave has experienced no customer-facing service interruptions in over seven years, a level of dependability that has given them the confidence to be endorsed by Microsoft and to offer their services to other carriers.

NuWave Communications

Mark Bunnell

Chief Operating Officer