Case Study: Innova ITC accelerates digital transformation with Ribbon Communications’ Kandy Live Support

Innova ITC - Customer Case Study

Innova-ITC, an IT and telecom consulting company in Peru and Colombia, was seeking a cloud-based solution to accelerate its customers' digital transformation, particularly in customer service. The company needed a flexible, cost-effective tool that could be easily integrated and resold to serve multiple verticals and support multinational deployment. They partnered with Ribbon Communications and implemented its Kandy Live Support product.

Ribbon Communications' solution enabled Innova-ITC's customers to provide an interactive support experience directly from their websites, allowing for seamless routing via text, voice, or video calls. This provided a higher level of customer engagement without requiring massive upgrades to existing call centers. The implementation by Ribbon Communications gave Innova-ITC a competitive differentiator and allowed them to position themselves as an accelerator of digital transformation for their clients.

Innova ITC

Roy Rodríguez

Business Development Manager