Case Study: a Fortune 50 bank reduces network costs and gains deeper performance insight with Ribbon Communications NetScore

Fortune 50 bank incorporates Ribbon Communications NetScore to deliver deeper insight into network performance, track trunk groups, and reduce network costs

a fortune 50 bank was challenged by its inability to monitor and analyze key network performance metrics across its disparate, multi-vendor communications infrastructure. This lack of a single source for call detail records (CDRs) led to inefficient call routing and network overloads, and prevented the bank from effectively managing trunk groups to reduce costs. The bank selected Ribbon Communications and its NetScore analytics solution to gain deeper network insight.

The Ribbon NetScore solution aggregated and analyzed CDRs from the bank's third-party network elements, transforming the data into actionable visual reports and alerts. This provided the bank with a granular view of network performance, enabling cost reduction on trunk groups and enhancing security by actively monitoring for threats like toll fraud. Ribbon Communications delivered a vendor-agnostic solution that integrated seamlessly to provide greater clarity on network usage and call activity.