Case Study: Empire Access expands hosted IP services with Ribbon Communications

Eastern US Telephone Company BroadensIP Services & Expands Business

Empire Access, a family-owned telecommunications company in the Eastern US, needed to modernize its network and streamline operations after major growth and fiber network investments. To broaden its IP services and deliver an excellent customer experience, Empire Access partnered with Ribbon Communications for a network transformation.

Ribbon Communications implemented its C15 Call Controller solution, paired with the APMAX application and media server, to provide a powerful VoIP service delivery platform. With support from Ribbon's professional services team, Empire Access successfully rolled out hosted IP services for its business customers. The solution simplified operations and allowed the company to profitably expand its service offering, ensuring high quality and reliability for its customers.

Empire Access

Jim Baase

VP of Network Operations