Case Study: City of Los Angeles modernizes communications with Ribbon Kandy Business Solutions

City of Los Angeles - Customer Case Study

The City of Los Angeles was facing a significant challenge in managing its communications infrastructure, which consisted of over 35 aging and disparate PBX systems that hindered collaboration and citizen access. To modernize without a costly hardware refresh, the city turned to Ribbon Communications and its Kandy Business Solutions (KBS) cloud service to consolidate and upgrade its unified communications.

Ribbon's KBS solution provided a scalable, cloud-based platform that delivered modern UC features, mobility, and built-in redundancy. The implementation allowed the city to migrate departments at its own pace, drastically reducing power and real estate costs while eliminating future technology refresh requirements. The Los Angeles Public Library also adopted the system, utilizing its Kandy Alert System for critical emergency notifications across all branches.

City of Los Angeles