Case Study: Beacon Telecom improves cloud UC service quality with Ribbon Communications EdgeMarc Intelligent Edge

Beacon Telecom - Customer Case Study

Beacon Telecom, a leading New England provider of unified communications solutions, faced the challenge of adapting its renowned customer support model to a rapid market shift from premises-based systems to cloud-based deployments. To maintain their high standard of service and ensure security, they partnered with Ribbon Communications and implemented the EdgeMarc Intelligent Edge (E-SBC) platform.

The Ribbon solution, integrated with the EdgeView Service Control Center, provided Beacon with the security, monitoring, and remote troubleshooting capabilities needed for their new cloud model. This allowed Beacon to deliver reliable, high-quality service and proactively resolve issues, ensuring customer satisfaction. Ribbon’s technology was a great fit, enabling Beacon to deploy services quickly and accurately while gaining the insights necessary to meet their customers' expectations.

Beacon Telecom

Jim Filbin

President