Case Study: Australian Taxation Office achieves secure, survivable IP voice modernization with Ribbon Communications

Australian Tax Office - Customer Case Study

The Australian Taxation Office (ATO) sought to migrate from legacy voice and contact center services to a highly secure and scalable IP solution. To address this challenge, Ribbon Communications provided its C20-AS Business softswitch, which was chosen for its ability to ensure business continuity and support the agency's requirements.

Ribbon Communications implemented a turnkey, geo-survivable C20-AS solution for the ATO's network of 30,000 endpoints across 70 locations. This deployment enabled significant operational cost savings, provided the capacity to handle large call volumes, and ensured business continuity, all without requiring upfront capital expenditure from the customer.

Australian Taxation Office (ATO)

John Simon

Managing Director Leading Operator’s Enterprise and Business Group