Case Study: Atlas Communications improves customer service with Ribbon Communications Kandy Visual Attendant and Live Support

Atlas Communications Technology - Customer Case Study

Atlas Communications Technology, a global provider of unified communications services, sought to help its enterprise clients reach broader audiences and improve customer engagement. Their customers needed simple, cost-effective tools that would integrate with existing contact center and CRM systems without requiring major new investments. They partnered with Ribbon Communications to find a solution that would work with their portfolio and serve large multinational organizations.

Ribbon Communications implemented its Kandy Visual Attendant and Live Support solutions. Visual Attendant enabled click-to-call menus on client websites to eliminate frustrating IVR systems, while Live Support allowed for interactive customer service via text, voice, or video directly from a web browser. This provided a higher level of customer engagement that drove loyalty and sales without requiring massive upgrades or agent retraining. Ribbon was chosen for the technical fit, scale, and economic benefits of its carrier-grade solutions.

Atlas Communications Technology

Indrajit Ghosh

CEO