Case Study: Telcos Innovative Services Provider achieves carrier-scale, highly available services with Riak

How Riak® Kv Helps Telcos Provide Innovative Services

Telcos Innovative Services Provider was struggling with rapidly growing mobile and IoT data, rising customer expectations for near‑100% uptime, and pressure to launch new services while cutting operational costs and reducing churn. To meet these challenges they turned to Riak and its Riak KV distributed NoSQL datastore to replace traditional relational architectures and support carrier‑scale workloads, self‑service portals, real‑time CDR access, global session stores and CDN backends.

Riak implemented Riak KV as a highly available, fault‑tolerant, multi‑datacenter datastore with built‑in replication and low‑latency reads/writes. The result was predictable scalability to carrier levels, improved customer experience and faster time‑to‑market for new services, while simplifying operations and reducing staffing needs. Riak’s approach supports scenarios with billions of messages and has proven operational simplicity in deployments such as Comcast’s HOSS (with no dedicated Riak KV administrator), demonstrating measurable reductions in operational overhead and higher service availability.