Case Study: ImageFIRST achieves 100% alignment across 50 locations with Rhythm Systems

ImageFIRST Achieves 100% Alignment Across 50 Locations with Rhythm

ImageFIRST, the largest healthcare linen rental and laundry services provider with over 50 locations, needed a disciplined way to scale and convert execution into a sustainable competitive advantage in a commoditized industry. To drive company-wide alignment and operational clarity, ImageFIRST partnered with Rhythm Systems and adopted Rhythm Software to translate strategy into measurable goals and keep regional and site teams focused.

Rhythm Systems implemented Rhythm Software-based planning, two core sets of regional KPIs, and weekly dashboards so executives and regional managers could track progress, spot issues, and reward “Customer Advocates.” Over a 13-year partnership, ImageFIRST achieved measurable impact: 16% compound annual growth system-wide, 100% budgeted revenue since 2015, 95% customer retention over the last five years, full alignment across 50 locations, and a successful majority-stake acquisition by Calera Capital.

ImageFIRST

Gino Giannettino

General Manager