Case Study: Simplenet Solutions LLC achieves faster, more profitable remote support with R-HUB Communications' TurboMeeting

Simplenet Solutions LLC - Customer Case Study

Simplenet Solutions LLC, an IT services firm led by President Rich Kukla, faced inefficiencies and customer friction using a mix of remote tools (Remote Desktop, Radmin, VNC, pcAnywhere) that often required special firewall configuration and up to 15 minutes per call to establish control. To standardize support, avoid end‑user setup problems, and reduce connection delays, Simplenet adopted TurboMeeting from R-HUB Communications.

R-HUB Communications’ TurboMeeting appliance was quick to install and provided reliable remote support and file transfer capabilities, replacing multiple legacy tools. Simplenet reports connecting far faster—recapturing roughly 15 minutes per support call (about 2 hours/week given their 7–8 weekly sessions), reducing travel and fuel costs, improving customer satisfaction, and delivering strong ROI as a one‑time purchase that met about 95% of their needs.

Simplenet Solutions LLC

Rich Kukla

President