Case Study: Luxer One achieves scalable, reliable 1,000+ camera deployment and improved support productivity with Rhombus Systems

Luxer One - Customer Case Study

Luxer One, a provider of package-delivery smart lockers with millions of transfers across the U.S., faced scaling and reliability problems with its legacy video system: a 100-camera account limit, server crashes, long log-ins, and no fast-forward or intelligent search, forcing staff to track deployments in Excel. To solve this, Luxer One turned to Rhombus for a cloud-managed video security solution that could scale with their rapid growth.

Rhombus implemented an incremental rollout, migrating Luxer One’s infrastructure and deploying 1000+ cameras with an optimized setup that takes under 2 minutes per camera. The Rhombus single-console system eliminated account limits and server instability, added fast-forwarding, intelligent search, and easy clip sharing, and materially increased support team productivity so staff spend more time verifying deliveries and less time managing tickets.

Luxer One

Arik Levy

Chief Executive Officer