Case Study: health:latch decreases intake time and grows referrals with Rhinogram

Rhinogram’s telehealth platform supports state-of-the-art infant laser frenectomy practice in Washington

health:latch, a Bellevue, Washington infant laser frenectomy practice founded by pediatric dentist Dr. James Thomas, needed a better way to triage families in distress, streamline intake, and educate parents about tongue tie and lip tie care. The team was struggling with lengthy phone-based intake and the urgency of helping breastfeeding families quickly, where delays could mean losing the chance to support a baby and parent in need.

Rhinogram’s HIPAA-compliant telehealth platform gave health:latch text-based communication, digital intake questionnaires, scheduling, and educational follow-up materials. With Rhinogram, intake time dropped from 29 minutes to 3, the practice treated more than 5,000 families with just two team members, and referrals grew from 3 to 1,400+, while also improving patient satisfaction and helping the clinic run with concierge-style attention.

Health:Latch

James M. Thomas

Founder + Changemaker