Case Study: Braces by Souris boosts growth and cuts phone calls with Rhinogram

Rhinogram’s simple, direct text messages transform culture and care for Ohio orthodontist

Braces by Souris, an orthodontic practice in Cleveland, Ohio, needed a better way to manage patient communication across two locations with a very small staff. The office was overwhelmed by constant phone calls, phone tag, and interruptions that made it hard to stay organized, respond quickly, and deliver the convenient experience patients expected. To solve this, the practice turned to Rhinogram’s HIPAA-compliant secure communications platform.

With Rhinogram, Braces by Souris was able to let patients call or text the same number, route messages efficiently, and handle multiple conversations at once without disrupting the front office. The results were significant: phone calls dropped by 75%, practice growth increased by 25% in four months, and unnecessary emergency visits fell by 20% to 30% per month. Rhinogram also helped the practice differentiate itself with virtual consults and a more relaxed, patient-centered culture.

Braces by Souris

George Souris

Braces by Souris