Case Study: Major Coffee Shop Chain improves supply chain accuracy with RGIS delivery audits

Major Coffee Shop Chain cuts dispute resolution time 40% with RGIS

The Major Coffee Shop Chain was experiencing consistent delivery shortages and over-deliveries from a key supplier, leading to frequent disputes and operational disruption. They selected RGIS to implement an independent Delivery Checks and Pick Accuracy Audits program to understand the scale of these discrepancies and improve supplier transparency.

RGIS delivered a two-phase audit program conducted at both the supplier's distribution centers and upon receipt at the stores. This solution provided trusted data to both parties, resulting in a 40% reduction in dispute resolution time, a 15-20% projected shrinkage reduction, and a 3-5% improvement in stock availability. The client praised RGIS for the major improvement to their supply chain visibility and operational efficiency.