Case Study: Swish achieves significant time savings and faster, collaborative tender responses with RFP360

Swish - Customer Case Study

Swish Maintenance Ltd., a leading janitorial supplies distributor that responds to roughly 200 tenders a year, was hampered by a fragmented, time-consuming proposal process—pulling answers from emails, spreadsheets, Google Drive/SharePoint and multiple people—which threatened its goal of growing tender-driven business by 5%. To solve this, Swish adopted RFP360’s proposal management solution, including its Knowledge Base and centralized collaboration tools.

With RFP360, Swish centralized content, reused high-quality responses, and enabled real-time collaboration across remote teams; Sales Administrator Emily Tippins estimates the platform saves about 4–20 hours per tender. The intuitive RFP360 interface and responsive support reduced duplication and errors, accelerated reviews, increased the number of tenders Swish can pursue, and helped move the company toward its 5% growth target.

Swish

Emily Tippins

Sales Administrator and Copywriter