Case Study: CerpassRx achieves scalable, faster RFP responses — cutting time from 70+ to under 20 hours with RFP360

Growing their business by rethinking the RFP response process

CerpassRx, a customer-focused pharmacy benefits manager, needed to scale RFP responses but was hampered by a slow, manual process that relied heavily on busy subject-matter experts and took more than 70 work hours per RFP. To accelerate growth and meet tight PBM RFP windows, CerpassRx evaluated vendors and selected RFP360 (RFP360 for Response Management) to modernize their response process.

Using RFP360’s knowledge library, workflow, collaboration and task-management features—alongside hiring a dedicated proposal manager—CerpassRx shortened average response time from over 70 hours to under 20 hours per RFP, freed SMEs to focus on operations and client work, improved quality and accountability, and increased capacity to pursue new business. RFP360’s intuitive interface and built-in automation helped them meet tight deadlines and scale their RFP program.

CerpassRx

Eric McKinnon

Senior Vice President of Sales