Case Study: Cengage (National Geographic Learning) streamlines RFP responses and eliminates inbox chaos with RFP360

Cengage is No Longer Drowning in Emails with RFP365

Cengage (National Geographic Learning) faced a surge to more than 120 RFPs per year after school districts gained procurement flexibility, overwhelming a small team that managed responses through long email threads. The fragmented process caused version confusion, duplicated work across multiple subject-area responses, and poor visibility into who owned what — so Cengage evaluated RFP management tools and selected RFP360.

Using RFP360’s RFP management platform, Cengage centralized questions and answers, standardized content approval, and ran a successful pilot that led to full adoption. RFP360 eliminated version chaos, cut the typical email traffic (no longer ~100 emails per RFP), saved employees hours hunting prior answers, preserved SME knowledge for faster onboarding, and materially streamlined the RFP process.

Cengage

Beverly Blakely Jones

Supervisor