Case Study: Smugglers’ Notch Resort achieves enhanced guest safety and billing accuracy with RFgen Software

Top-Rated Ski Resort Improves Safety and Services to Guests and Improves Billing Accuracy with RFgen

Smugglers’ Notch Resort, a top-rated family ski and year‑round vacation destination with over 1,000 children enrolled daily in its Snow Sport University, needed a fast replacement for its pen‑and‑paper processes to reliably locate kids and improve variable daily billing. To meet a tight timeline before the ski season, Smugglers’ Notch Resort selected RFgen Software’s mobile data collection solution (deployed by partner Inovity) using RFgen’s Mobile Development Studio to enable barcode‑based tracking and automated billing.

Inovity implemented a turn‑key system powered by RFgen Software on Motorola MC9090G handhelds, added bar codes to ID cards, deployed WLAN infrastructure, and trained staff — ten instructors scanned children and activities each morning and synced data to the resort’s database. Installed in under a week and live before opening, the RFgen solution delivered measurable benefits: immediate and more accurate billing, faster timeliness of charges, and reliable on‑site tracking of children (improving safety and guest confidence), with clear scalability for future real‑time, mountain‑wide tracking and inventory applications.

Smugglers’ Notch Resort