Case Study: Big Dee’s Tack and Vet Supply achieves 70% faster picking and guaranteed same-day shipping with RFgen Software

Retailer leverages RFgen to strengthen customer loyalty and gain an unmatched competitive advantage

Big Dee’s Tack and Vet Supply, a 50+ year equine supplier operating a 103,000 sq. ft. warehouse with 25,000+ products, faced slow, paper-based inventory processes and limited traceability that hindered order fulfillment and customer service. Business Systems Manager Jessica Roslan evaluated mobile ERP-connected solutions and selected RFgen Software to modernize inventory management and improve real-time visibility.

RFgen Software deployed a configurable mobile solution with handheld scanning and real-time ERP connectivity, replacing paper workflows and adding full traceability. Big Dee’s now has 24/7 real-time visibility, eliminated 95% of paper processes (moving toward 100%), reduced pick-and-pack time by up to 70% (50–70% time savings reported), and can guarantee same-day shipping for orders—delivering faster service and stronger customer loyalty.

Big Dee’s Tack and Vet Supply

Jessica Roslan

Business Systems Manager