Case Study: Big Dee’s Tack and Vet Supply strengthens customer loyalty with RFgen Software

Big Dee’s Tack and Vet Supply cuts pick and pack time by 70% with RFgen Software

Big Dee's Tack and Vet Supply, an equine supplies retailer, faced significant operational challenges due to manual inventory processes. These paper-based methods were slow, prevented real-time inventory updates, and resulted in poor order traceability that hurt customer satisfaction. To modernize their warehouse and elevate the customer experience, they turned to RFgen Software for a solution.

RFgen implemented a nimble, mobile barcode scanning solution that integrated in real-time with the company's ERP system. This eliminated paper, provided full traceability, and dramatically improved efficiency. The results included a 70% reduction in pick and pack time, the ability to guarantee same-day shipping, and significantly strengthened customer loyalty due to vastly improved transparency and service.

Big Dee’s Tack and Vet Supply