Case Study: USA Gundam Store achieves faster, more accurate picking and 16% per-order savings with RF-SMART

USA Gundam Store Builds Picking Accuracy with RF-SMART

USA Gundam Store, an online retailer for Gundam and anime hobbyists that has grown to a 10,000 square foot warehouse, struggled with inventory inaccuracies and slow, paper-based picking that delayed shipments. In searching for a scalable WMS, they chose RF-SMART (implemented alongside NetSuite), adopting RF-SMART Pick Manager and cycle count functionality to replace manual pick slips and better track inventory.

RF-SMART’s solution for receiving, picking, bin management and directed cycle counts cut total transaction time from 15 minutes to 2 minutes, enabled same-day shipping, and improved pick accuracy with color-coded prompts and license-plate tote workflows. The result was virtually eliminated picking errors, a net savings of 16% per order shipped, reduced labor needs, and real-time inventory visibility that supports accurate forecasting and smoother operations.

USA Gundam Store

Adam Ryan

Owner