Case Study: TWG Supply improves warehouse transparency and ROI with RF-SMART

TWG Supply saves $7,000 with RF-SMART

TWG Supply, a provider of parts and supplies for airline and airport ground operations, faced challenges with their warehouse management system after a previous WMS implementation was delayed, over budget, and underdelivered on ROI. Following nearly two decades on NetSuite, they turned to vendor RF-SMART to gain transparency, streamline operations, and support their growth.

RF-SMART provided a customizable WMS that was quickly implemented, with employees running transactions on the first day. The solution included the Image Capture feature, which immediately helped avoid a $7,000 claim by providing visual proof of shipment contents. RF-SMART also eliminated phantom inventory through real-time auditing and provided a comprehensive Knowledge Base, leading to increased user buy-in, minimized downtime, and an improved overall ROI for TWG Supply.

TWG Supply