Case Study: Chicago Music Exchange achieves $68k+ annual savings and 82.5% fewer mis-ships with RF-SMART

RF-SMART & Pacejet’s Built for NetSuite solutions helped Chicago Music Exchange save $68k+ annually

Chicago Music Exchange, a 30-year-old music retailer and busy e‑commerce storefront that ships 120,000+ orders annually, struggled with homegrown processes and a mix of supply‑chain tools that didn’t communicate. New hires took over two months to get up to speed learning SKUs and warehouse locations, creating a need for automation and a scalable, integrated warehouse and shipping solution. They turned to RF‑SMART (in partnership with Pacejet’s Built for NetSuite solution and NetSuite) to streamline operations.

RF‑SMART implemented an integrated, NetSuite‑native solution (with Pacejet) to automate picking, packing, and shipping and reduce manual data entry across the warehouse and e‑commerce stack. The result: a 63% reduction in employee onboarding time, an 82.5% drop in mis‑ships from 2018–2019, shipments processed in under 20 minutes, and more than $68K saved annually while supporting their 120,000+ yearly shipments.

Chicago Music Exchange

Brian Robertson

Shipping Manager