Case Study: Furtex achieves 25% more orders without increasing headcount with RF‑SMART

Furtex Limited Scales their Family-owned Business with RF-SMART

Furtex Limited, a fourth-generation family-owned manufacturer and wholesaler of high-end soft furnishings, was struggling with growing complexity from inbound global sourcing, serialized lot control and poor stock visibility after moving to NetSuite. To gain mobile inventory control and better warehouse processes, Furtex evaluated solutions and selected RF‑SMART for handheld scanning and warehouse automation tied to their NetSuite ERP.

RF‑SMART implemented bin transfers, cross-docking, cycle counting, labeling, kitting and other mobile workflows, with plans to add Work Order and Assembly Build functionality, delivering real-time inventory synchronization and streamlined picking. As a result of RF‑SMART’s solution Furtex increased on-time picks from 73% to 99%, is completing 25% more orders without increasing headcount, eliminated the need for annual physical stock counts via cycle counting, and gained actionable KPIs and local support.

Furtex

Sonny Dhesi

Head of Operations and ICT