Case Study: Napili Surf Beach Resort achieves 96% SMS guest engagement with rezStream and Akia

Napili Beach Resort attained 96% engagement with guests on SMS messages

Napili Surf Beach Resort, a boutique oceanfront resort on Maui, faced challenges with time-consuming manual data processes from their rezStream Cloud PMS and the need to minimize in-person contact during check-in. Their goal was to automate data input, expedite the check-in process, and improve the overall guest journey.

By integrating rezStream's platform with Akia's guest experience services, the resort automated its operations and implemented a contactless check-in solution. This integration significantly reduced the front desk team's workload and streamlined guest arrivals. The measurable results for rezStream's customer included a 96% engagement rate on guest SMS messages and 70% of digital agreements being opened and signed by guests.

Napili Surf Beach Resort